To qualify for this position, applicants must meet all requirements by the closing date of this announcement TAG: Closing Date
To qualify at the GS-05: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-4) in the normal line of progression for the occupation in the organization.
NOTE: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Substitution of Education for Experience (TRANSCRIPTS REQUIRED): I possess 4 years of additional education above high school.
To qualify at the GS-06: You must have (1) one full yearof specialized experience equivalent to at least the GS-5 level. This experience is in or close to the work of this position, that has given me the particular knowledge, skills, and abilities required to successfully perform the duties of a Program Support Assistant (Office Automation) full performance level. Examples of specialized experience include but is not limited to providing a variety of administrative, and clerical services regarding eligibility, income screening, release of information, means testing, copayment requirements, and billing and payment requirements; applying a thorough knowledge of medical record forms and formats; independently planning, organizing and completing assigned tasks and making decision regarding priorities for fluctuating workload and changes in workload; operate and use a variety of office automation equipment to include a personal computer or computer terminal, copy machine, fax, calculator, scanner, shredder and other office equipment.
There is no education substitution for the GS-06 level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
You will be rated on the following competencies based on your application for this position.
Competency 1 - Knowledge of health insurance regulations, practices, procedures and policies.
Competency 2 - Ability to organize work and function independently.
Competency 3 - Ability to utilize computer software.
Competency 4 - Ability to provide consistent and friendly customer service.
If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.
Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s), disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required to award preference. (See "Required Documents" section).
