Technology Sales Associate
Staples - Ithaca, NY
Position Summary:
The Production Associate is accountable for meeting and exceeding sales and margin budgets in the production center through the efficient production of quality work. The team member’s primary responsibility is to consistently support procedures, processes and programs in the production center and to execute productivity, quality and efficiency improvement plans. The associate must ensure that the entire team is delivering work done right, on time by meeting and exceeding customer service standards and executing the Production Center Workflow and Quality Assurance Process.
Primary Duties and Responsibilities:
Production and Customer Service
- Operate production level digital printer/copier equipment, producing high volume of work
- Operate a variety of finishing equipment including cutters, drills and bindery
- Effectively prepare and troubleshoot various file formats and change to PDF print-ready status
- Production of work in accordance with the Production Center Workflow and Quality Assurance Process
- Responsible for ensuring that all work produced is in accordance with the job ticket and customer’s quality expectations
- Responsible for the reproduction of multiple orders requiring the ability to multi-task between numerous productions and finishing projects on a continuous basis as well as reprioritizing as needed to ensure deadlines are met
- Run orders on time while maximizing the machines’ productivity
- Properly use and care for all equipment in compliance with operating instructions; use machine log/call list and escalation process to schedule machine and equipment maintenance. Complete daily click entry report.
- Ensure facility is clean and organized, safety precautions are being followed
- Follow policies and procedures (e.g., Copyright Procedures)
- Give professional presentation by complying with dress code requirements
- Provide knowledge, direction and other input as needed to customers and Copy Specialists.
- Answer phones, respond to customer inquiries and/or accept and transfer correspondence to appropriate parties
- May serve as back-up driver
P&L Awareness:
- Review Production Center P&L with your manager on a periodic basis
- Utilize equipment in accordance with processes that maximize utilization and minimize costs
- Execute on the Production Center Workflow and Quality Assurance Process to minimize waste
- Implement Process improvement plans to reduce costs and increase productivity
Training and Development:
- Utilize HR Express to track compliance with required trainings as indicated on the L&D Curriculum. Participate in all scheduled training (workshops and Vendor Training)
- Identify and report process improvement opportunities to supervisor or manager. Be actively engaged in the Quality Assurance process
Responsibilities:
Physical Services
- Copy, Print, Ship
- Bindery/Finishing & Fulfillment
- Quality Control
- Production tracking/workflow
Posted: 30+ days ago
About Staples
By expanding our product assortment and making shopping and saving easier than ever, we’re helping customers make more happen every day. And it’s our mission to make more happen for associates, local communities and even the planet — t... more
